Patient Access Specialist: Scheduling, Billing & Care

10000 Sanford; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative in the United States. You will greet patients, verify demographics, and handle documents while guiding patients through finances and scheduling within a day shift environment.

This role emphasizes delivering an exceptional patient experience both in person and on the phone. The position requires a high school diploma (or equivalent), with experience in a medical office preferred, plus basic medical terminology knowledge and customer

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs
• Coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• Resolve work queue issues, manage recall and waitlists, & serve as switchboard operator
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Coordinate Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health is seeking a Patient Access Representative in the United States. You will greet patients, verify demographics, and handle documents while guiding patients through finances and scheduling within a day shift environment.

This role emphasizes delivering an exceptional patient experience both in person and on the phone. The position requires a high school diploma (or equivalent), with experience in a medical office preferred, plus basic medical terminology knowledge and customer