Patient Access & Scheduling Specialist

10000 Sanford

Fargo (ND)

On-site

USD 27,000 - 38,000

Full time

14 days+

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Job summary

Sanford Health in the United States is seeking a Patient Access Representative to provide extraordinary customer service as the first point of contact for patients in clinic or over the phone. The role emphasizes a welcoming, safe environment and efficient registration, scheduling, and payment processing within a fast-paced setting.

This 64-hour per pay period position offers a stable schedule with weekend work.

Qualifications

High school diploma or equivalent; post-secondary education helpful.
One year of work experience, preferably in a medical office setting.
Medical terminology helpful; customer service skills essential.

Responsibilities

Greet patients and verify demographics.
Create, scan, route documents or electronic forms; capture signatures.
Explain documents and collect signatures on paperwork.
Establish financial responsibility and assist with payment arrangements per policies.
Collect co-payments, pre-payments, and payments on balances.
Address registration errors or denied insurance claims.
Schedule appointments with nursing team and providers.
Coordinate referrals and pre-authorizations; arrange interpreter services.
Check patients in and out; operate multi-line phone.
Manage recalls, waitlists, and act as switchboard operator.
Prepare and coordinate charts; organize provider documents.
Coordinate Telemed appointments and reminder calls.