Senior Patient Access & Scheduling Specialist

UC Irvine; Irvine (CA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Retirement savings plan

Discounts and perks

Job summary

UCI Health is seeking a patient scheduling specialist to provide high-quality service for scheduling specialty referrals and managing appointments. You will handle outbound and inbound calls, applying clinic-specific scheduling requirements, and ensure accurate data entry and patient information updates.

The role emphasizes clear written and spoken English, teamwork across the Health System, and the ability to build effective relationships with patients and colleagues in a fast-paced

Qualifications

• One year of experience in customer service/hospitality or equivalent.

Responsibilities

• Provide outbound call center services across clinical areas to schedule specialty referrals or modify appointments.
• Answer inbound calls to assist patients in obtaining medical services as needed.
• Maintain professional and courteous communication with patients and healthcare staff.

Skills

Customer service

Verbal communication

Written communication

Data entry

Office equipment

Teamwork

Call center experience

Bilingual English/Spanish

Job description

UCI Health is seeking a patient scheduling specialist to provide high-quality service for scheduling specialty referrals and managing appointments. You will handle outbound and inbound calls, applying clinic-specific scheduling requirements, and ensure accurate data entry and patient information updates.

The role emphasizes clear written and spoken English, teamwork across the Health System, and the ability to build effective relationships with patients and colleagues in a fast-paced