Patient Access & Scheduling Specialist

University of California - Irvine Health; Irvine (CA); On-site; USD 37,000 - 52,000; Full time

Job summary

UCI Health seeks a customer service oriented employee to schedule specialty referral appointments and modify appointments as needed, providing outbound call center support across clinical areas and handling inbound patient calls for medical services.

Requirements include strong English communication, at least 1 year in customer service, and comfort with data entry; bilingual skills in Spanish or Vietnamese are preferred. This is an onsite role with a comprehensive benefits package at UCI Health.

Qualifications

• One (1) year previous experience working in customer service/hospitality or equivalent.
• Excellent written and verbal communication skills in English.
• Demonstrated experience using a computer, including data entry and retrieval.
• Ability to establish and maintain effective working relationships across the Health System.
• Knowledge of medical terminology (preferred).

Responsibilities

• The incumbent provides high quality customer service to patients needing to be contacted in order to schedule specialty referral appointments or to make appointment modifications as a result of operational changes.
• Provides outbound call center services across all clinical areas within the Medical Center, applying expert understanding of each clinic's scheduling requirements.
• Takes inbound calls from patients calling to obtain medical services as necessary.

Skills

Customer service

Written English

Data entry

Interpersonal skills

Tools

Patient registration software

Job description

UCI Health seeks a customer service oriented employee to schedule specialty referral appointments and modify appointments as needed, providing outbound call center support across clinical areas and handling inbound patient calls for medical services.

Requirements include strong English communication, at least 1 year in customer service, and comfort with data entry; bilingual skills in Spanish or Vietnamese are preferred. This is an onsite role with a comprehensive benefits package at UCI Health.