Senior Patient Access Specialist

University of California; Irvine, Northern (CA, KY); Hybrid; USD 25,000 - 34,000; Full time

Job summary

UCI Health seeks a customer service professional to handle calls for medical services at UC Irvine Medical Center, delivering courteous, accurate information and supporting patients through the scheduling and information process.

The role involves acting as a preceptor for new staff, ensuring adherence to policies and patient communication standards within a leading academic health system.

Qualifications

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties.
• Must demonstrate customer service skills appropriate to the job.
• Excellent written and verbal communication skills in English.
• Demonstrated knowledge of medical terminology.
• Demonstrated knowledge of insurance programs and/or government programs.
• Demonstrated experience using office equipment and data entry.
• Ability to maintain a work pace appropriate to the workload.

Responsibilities

• Provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center.
• Serves as a preceptor for new staff.

Job description

UCI Health seeks a customer service professional to handle calls for medical services at UC Irvine Medical Center, delivering courteous, accurate information and supporting patients through the scheduling and information process.

The role involves acting as a preceptor for new staff, ensuring adherence to policies and patient communication standards within a leading academic health system.