Senior Patient Access Scheduler — Epic EMR Expert

Baylor College of Medicine (Houston, TX); Houston (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Baylor College of Medicine in Houston is seeking a Patient Access scheduling professional to schedule and register patients within the Epic EMR. You will ensure accurate insurance data and deliver excellent customer service to BCM callers, balancing high daily and monthly quotas.

The role emphasizes timely MyChart management, adherence to guidelines, and collaboration with care teams to maintain efficient access workflows in a fast-paced environment.

Qualifications

• High school diploma or GED.
• One year of relevant experience.
• Two years of call center patient access experience.
• Experience in Epic EMR.
• Prior customer service experience.
• Bilingual English/Spanish.

Responsibilities

• Meets daily and monthly quotas for scheduling and rescheduling patients in EMR.
• Meets daily and monthly quotas for full registration in EMR.
• Inputs and verifies insurance in EMR for new and returning patients.
• Provides excellent customer service interactions using patient experience tools.
• Handles telephony workflows and MyChart requests, with two business days turnaround.

Skills

Call center exp

Epic EMR

Customer service

Bilingual EN/ES

Education

High school diploma or GED

Tools

Epic EMR

Job description

Baylor College of Medicine in Houston is seeking a Patient Access scheduling professional to schedule and register patients within the Epic EMR. You will ensure accurate insurance data and deliver excellent customer service to BCM callers, balancing high daily and monthly quotas.

The role emphasizes timely MyChart management, adherence to guidelines, and collaboration with care teams to maintain efficient access workflows in a fast-paced environment.