Epic Scheduling & Patient Access Specialist

Access healthcare; Dallas (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Access HealthCare is seeking dependable Patient Access Specialists to schedule patient appointments and provide advanced support over the phone. Must reside in TX, GA, FL, TN, or VA, and have Epic scheduling experience.

You will handle 80+ calls daily, input demographics and insurance data into the practice management system, and document outcomes in the client system while collaborating with teammates to meet department goals.

Qualifications

• Experience using an EMR and scheduling software.
• Excellent communication skills over the phone.
• Strong Internet Speed & access to router via Ethernet (min 20mbps down / 6mbps up).
• 1 year of healthcare patient service experience.
• 1 year of handling a high volume of inbound calls.

Responsibilities

• Answer a high volume of calls using a multi-line phone (80+ calls/day).
• Schedule appointments for multiple clinical sites according to client protocols.
• Gather and input patient demographics and insurance information into the practice management system.
• Document call activity, outcomes and notes in the client system.
• Collaborate with colleagues to meet department goals.
• Assist callers and navigate them to appropriate resources.
• Adhere to attendance and performance standards.

Skills

EMR scheduling

Phone communication

High-volume calls

Internet speed

Tools

Epic

Job description

Access HealthCare is seeking dependable Patient Access Specialists to schedule patient appointments and provide advanced support over the phone. Must reside in TX, GA, FL, TN, or VA, and have Epic scheduling experience.

You will handle 80+ calls daily, input demographics and insurance data into the practice management system, and document outcomes in the client system while collaborating with teammates to meet department goals.