Patient Access & Scheduling Specialist

AccessHealth; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

AccessHealth in Houston, TX seeks a Patient Access Scheduler to manage patient appointments with care and efficiency. You will handle high-volume calls, verify demographics and insurance, and coordinate with clinical staff to align schedules with patient needs.

The role requires strong customer service, Spanish bilingual ability, and adherence to HIPAA/privacy rules while contributing to a positive patient experience and clinic workflow.

Qualifications

• High school diploma or GED required.
• Bilingual in Spanish is required.
• Experience in medical or customer service settings preferred.
• Strong verbal and written communication and active listening skills.
• Ability to handle 50+ calls per day and maintain confidentiality.

Responsibilities

• Answer incoming calls promptly and courteously.
• Schedule patient appointments according to guidelines.
• Enter and verify patient demographics and insurance data.
• Relay messages to clinical staff and coordinate with departments.
• Reschedule missed appointments and contact new patients.
• Maintain HIPAA privacy and professional standards.

Skills

Customer service

Communication

Bilingual Spanish

HIPAA/privacy

Call handling

Education

High school diploma or GED

Tools

Office machines

Job description

AccessHealth in Houston, TX seeks a Patient Access Scheduler to manage patient appointments with care and efficiency. You will handle high-volume calls, verify demographics and insurance, and coordinate with clinical staff to align schedules with patient needs.

The role requires strong customer service, Spanish bilingual ability, and adherence to HIPAA/privacy rules while contributing to a positive patient experience and clinic workflow.