Senior Patient Access Scheduler — Complex Care & Mentoring

Tucson Medical Center; Tucson (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

Tucson Medical Center is seeking a Patient Access Scheduler II for TMCOne in Tucson. The role handles advanced scheduling, insurance verification, and coordination of outpatient/ancillary services, while mentoring junior staff and ensuring payer compliance.

Responsibilities include resolving scheduling conflicts, confirming procedure details with departments, and providing patients with cost estimates and pre-visit instructions in a fast-paced setting.

Qualifications

• Advanced knowledge of medical terminology, insurance plans, and scheduling protocols.
• Strong communication and customer service skills.
• Proficiency in EHR systems and scheduling software.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and accuracy in data entry.

Responsibilities

• Schedule complex diagnostic, surgical, and outpatient procedures using EHR and scheduling systems.
• Verify insurance eligibility, benefits, and authorization requirements for scheduled services.
• Coordinate with clinical departments and physician offices to confirm procedure details and resolve conflicts.
• Provide patients with procedure preparation instructions and cost estimates.
• Collect co-pays, deductibles, and outstanding balances; reconcile daily cash drawer.
• Mentor and train Scheduler I staff; serve as a resource for complex scheduling scenarios.
• Monitor scheduling queues and ensure timely follow-up on pending cases.
• Document all insurance and authorization information in the registration system.
• Support outpatient departments with system maintenance tasks (e.g., opening/closing resources, overbooking).
• Respond to incoming calls and assist patients with scheduling, rescheduling, and inquiries.
• Adhere to HIPAA and organizational confidentiality standards.

Skills

Medical terminology

Insurance verification

Scheduling systems

Communication skills

EHR proficiency

Education

High school diploma or GED

Vocational training in medical office administration

Job description

Tucson Medical Center is seeking a Patient Access Scheduler II for TMCOne in Tucson. The role handles advanced scheduling, insurance verification, and coordination of outpatient/ancillary services, while mentoring junior staff and ensuring payer compliance.

Responsibilities include resolving scheduling conflicts, confirming procedure details with departments, and providing patients with cost estimates and pre-visit instructions in a fast-paced setting.