Patient Access Scheduler – Day Shift, Full-Time

Tucson Medical Center; Tucson (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Tucson Medical Center in Tucson, AZ is seeking a Patient Access Scheduler I responsible for scheduling patient appointments, verifying insurance coverage, and ensuring accurate outpatient registration. You will serve as a liaison among patients, providers, and departments to support timely access to care.

The role requires strong communication, familiarity with EHR and scheduling systems, data entry accuracy, and the ability to multitask in a fast-paced environment.

Qualifications

• Knowledge of medical terminology, insurance plans, and scheduling protocols.
• Strong communication and customer service skills.
• Proficiency in EHR systems and scheduling software.

Responsibilities

• Schedule diagnostic, surgical, and/or outpatient procedures using EHR and scheduling systems.
• Verify insurance eligibility, benefits, and authorization requirements.
• Register patients and ensure accurate demographic and financial data entry.
• Provide patients with procedure preparation instructions and cost estimates.
• Collect co-pays, deductibles, and outstanding balances; reconcile daily cash drawer.
• Communicate with physicians, office staff, and departments to confirm procedure details and resolve scheduling conflicts.
• Document all insurance and authorization information in the registration system.
• Respond to incoming calls and assist patients with scheduling, rescheduling, and inquiries.
• Support outpatient departments with system maintenance tasks (e.g., opening/closing resources, overbooking).
• Adhere to HIPAA and organizational confidentiality standards.

Skills

Medical terminology

Customer service

EHR proficiency

Scheduling skills

Attention to detail

Education

High school diploma or GED

Vocational medical office training

Tools

EHR systems

Scheduling software

Job description

Tucson Medical Center in Tucson, AZ is seeking a Patient Access Scheduler I responsible for scheduling patient appointments, verifying insurance coverage, and ensuring accurate outpatient registration. You will serve as a liaison among patients, providers, and departments to support timely access to care.

The role requires strong communication, familiarity with EHR and scheduling systems, data entry accuracy, and the ability to multitask in a fast-paced environment.