Lead Patient Access Scheduler

Tucson Medical Center; Tucson (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Tucson Medical Center is seeking a Patient Access Scheduler II to manage complex scheduling, verify insurance, and coordinate outpatient services. You will mentor Scheduler I staff and ensure compliant, efficient patient flow.

The role requires strong knowledge of medical terminology, EHR systems, and scheduling protocols, with experience in a medical office or hospital setting. Day shift, on-site in Tucson.

Qualifications

• High school diploma or GED required.
• Two years in a medical office or hospital setting, including 1 year of scheduling or insurance verification experience.
• Heartsaver CPR certification within 90 days for specific departments (e.g., Pediatric or Adult Therapies).
• HIPAA and confidentiality standards knowledge is required.

Responsibilities

• Schedule complex diagnostic, surgical, and outpatient procedures using EHR and scheduling systems.
• Verify insurance eligibility, benefits, and authorization requirements for scheduled services.
• Coordinate with clinical departments and physician offices to confirm procedure details and resolve conflicts.
• Provide patients with procedure preparation instructions and cost estimates.
• Collect co-pays, deductibles, and outstanding balances; reconcile daily cash drawer.
• Mentor and train Scheduler I staff; serve as a resource for complex scheduling scenarios.
• Monitor scheduling queues and ensure timely follow-up on pending cases.
• Document all insurance and authorization information in the registration system.
• Support outpatient departments with system maintenance tasks (e.g., opening/closing resources, overbooking).
• Respond to incoming calls and assist patients with scheduling, rescheduling, and inquiries.
• Adhere to HIPAA and organizational confidentiality standards.
• Performs related duties as assigned.

Skills

Medical terminology

Communication skills

EHR systems

Scheduling software

Multitasking

Attention to detail

Mentoring staff

Education

High school diploma / GED

Medical office admin training

Job description

Tucson Medical Center is seeking a Patient Access Scheduler II to manage complex scheduling, verify insurance, and coordinate outpatient services. You will mentor Scheduler I staff and ensure compliant, efficient patient flow.

The role requires strong knowledge of medical terminology, EHR systems, and scheduling protocols, with experience in a medical office or hospital setting. Day shift, on-site in Tucson.