Remote Senior Patient Access Lead

Mass General Brigham; Somerville (MA); Remote; USD 31,000 - 44,000; Full time

Job summary

Mass General Brigham is seeking a patient access specialist to ensure accurate collection and recording of information, while delivering a positive patient experience and supporting onboarding for junior staff.

The role includes greeting patients, scheduling and pre-registering, handling inquiries, and ensuring HIPAA-compliant handling of patient data within remote work hours (8AM-6PM EST).

Qualifications

• Experience in a healthcare setting, with a focus on patient access and registration.
• Proficiency in Microsoft Office and electronic medical record systems.
• Strong customer service skills, including active listening and empathy.
• Ability to prioritize tasks, work independently, and manage multiple projects.

Responsibilities

• Train and mentor patient access representatives and serve as a go-to for day-to-day questions.
• Greet patients and provide exceptional customer service and support.
• Schedule appointments, pre-register patients, and process patient information accurately.
• Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensure patient information is kept confidential and secure per HIPAA.

Skills

Healthcare experience

Microsoft Office

EMR systems

Customer service

Education

High School Diploma or Equivalent

Associate's Degree in Healthcare Administration preferred

Associate's Degree in Related Field preferred

Tools

Microsoft Office

Electronic Medical Record systems

Job description

Mass General Brigham is seeking a patient access specialist to ensure accurate collection and recording of information, while delivering a positive patient experience and supporting onboarding for junior staff.

The role includes greeting patients, scheduling and pre-registering, handling inquiries, and ensuring HIPAA-compliant handling of patient data within remote work hours (8AM-6PM EST).