Senior Patient Access & Onboarding Mentor (Remote)

Mass General Brigham (Enterprise Services); Somerville (MA); Remote; USD 32,000 - 44,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a patient access professional to ensure accurate collection and recording of patient information, delivering a positive patient experience and facilitating care and billing processes.

This position mentors junior staff, answers day-to-day questions, greets patients, schedules appointments, pre-registers patients, and handles inquiries while maintaining HIPAA compliance. Remote work option with 8AM-6PM EST hours, 40 hours weekly.

Qualifications

• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office and electronic medical record systems.

Responsibilities

• Train and mentor patient access representatives and serve as a go-to for day-to-day questions.
• Greet patients and provide them with exceptional customer service and support.
• Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
• Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Stay up to date on healthcare regulations and policies and apply them in daily operations.

Skills

Patient access

Healthcare regulations

Insurance coverage

Customer service

Microsoft Office

EMR systems

Education

High School Diploma

Associate's Degree in Healthcare Administration

Tools

Microsoft Office

EMR systems

Job description

Mass General Brigham Incorporated is seeking a patient access professional to ensure accurate collection and recording of patient information, delivering a positive patient experience and facilitating care and billing processes.

This position mentors junior staff, answers day-to-day questions, greets patients, schedules appointments, pre-registers patients, and handles inquiries while maintaining HIPAA compliance. Remote work option with 8AM-6PM EST hours, 40 hours weekly.