Senior Patient Access Navigator (Hybrid)

Brigham and Women's Hospital; Boston (MA); Híbrido; USD 31.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Comprehensive benefits

Paid time off

Descripción de la vacante

The Brigham and Women's Hospital in Boston is seeking a Patient Services Scheduling Coordinator to help create a smooth patient experience from the initial contact through scheduling. You will guide new patients through intake, coordinate consultations with providers and referring offices, gather insurance and medical records, and keep information up to date in the electronic health record.

This role requires strong organization, communication, and the ability to manage multiple tasks in a

Formación

• High school diploma or equivalent required.
• Bachelor's degree in a related field preferred.
• 3-5 years of scheduling experience in an administrative medical office setting.
• Strong communication and organizational skills.
• Ability to manage multiple priorities at once.
• Excellent attention to detail.
• Strong problem-solving skills.
• Effective time management skills.

Responsabilidades

• Guide new patients through intake and scheduling.
• Coordinate consultations with patients, referring offices, and providers.
• Serve as primary contact for new patients and referring offices.
• Gather and organize insurance information, medical records, referrals, images, and patient details.
• Schedule appointments based on diagnosis, urgency, and provider availability.
• Connect care teams by communicating new consultations to the appropriate departments.
• Respond to patients and referring offices promptly and professionally.
• Coordinate transportation through Care Van services when needed.
• Maintain accurate information using electronic health records and other systems.
• Keep the intake process moving by using technology and resources efficiently.

Conocimientos

Communication skills

Organizational skills

Time management

Problem-solving

Attention to detail

Multitasking

Educación

High school diploma or equivalent

Bachelor's degree preferred

Descripción del empleo

The Brigham and Women's Hospital in Boston is seeking a Patient Services Scheduling Coordinator to help create a smooth patient experience from the initial contact through scheduling. You will guide new patients through intake, coordinate consultations with providers and referring offices, gather insurance and medical records, and keep information up to date in the electronic health record.

This role requires strong organization, communication, and the ability to manage multiple tasks in a