Patient Access & Scheduling Specialist

Mass General Brigham; Boston (MA); Híbrido; USD 31.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Health coverage

Retirement plans

Paid time off

Descripción de la vacante

Mass General Brigham in Boston is seeking an organized scheduling professional to guide new patients from intake through appointment scheduling, coordinating with referring offices and care teams.

You will gather insurance information, medical records, and patient details, scheduling based on urgency and provider availability while maintaining systems and responding promptly to inquiries.

Formación

• High school diploma or equivalent required.
• Bachelor’s degree in a related field preferred.
• 3–5 years of scheduling experience in an administrative medical office setting.
• Strong communication and organizational skills.
• Ability to manage multiple priorities at once.
• Excellent attention to detail.
• Strong problem-solving skills.
• Effective time management skills.

Responsabilidades

• Guide new patients through the intake and scheduling process.
• Coordinate consultations with patients, referring offices, and providers.
• Serve as a go-to contact for new patients and referring offices.
• Gather and organize insurance information, medical records, referrals, images, and patient details.
• Schedule appointments based on diagnosis, urgency, and provider availability.
• Connect care teams by communicating new consultations to the appropriate departments.
• Respond to patients and referring offices promptly and professionally.
• Coordinate transportation through Care Van services when needed.
• Maintain accurate information using electronic health records and other systems.
• Keep the intake process moving by using technology and resources efficiently.

Conocimientos

Communication

Organization

Time management

Problem solving

Attention to detail

Prioritization

Educación

High school diploma or equivalent

Bachelor’s degree preferred

Descripción del empleo

Mass General Brigham in Boston is seeking an organized scheduling professional to guide new patients from intake through appointment scheduling, coordinating with referring offices and care teams.

You will gather insurance information, medical records, and patient details, scheduling based on urgency and provider availability while maintaining systems and responding promptly to inquiries.