Patient Care Navigator & Resource Advocate (Hybrid)

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Brigham and Women's Hospital in Boston, MA is seeking a patient-centered navigator to support patients and families by coordinating care, educating on treatment options, and connecting to community resources. The role emphasizes active participation in care decisions and robust documentation to ensure seamless service delivery.

The position focuses on collaboration across disciplines to improve outcomes, with hybrid work arrangements and a 40-hour workweek at a teaching hospital setting.

Qualifications

• Bachelor's degree in Clinical Social Work, Healthcare Management, or related field is required.
• Experience in social work, case management, or related clinical setting is preferred (1–2 years).
• Familiarity with healthcare resources and patient advocacy is important.

Responsibilities

• Advocate for patients and families, ensuring preferences are included in care planning.
• Serve as a liaison between patients, providers, and other stakeholders.
• Coordinate patient care services, appointments, and follow-up plans with the interdisciplinary team.
• Assist patients in understanding and following their care plans.
• Connect patients with healthcare and community resources, including financial assistance and transportation.
• Educate patients and families about conditions, options, and self-care strategies.
• Empower patients to participate in healthcare decisions.
• Maintain accurate documentation of interactions, plans, and referrals.

Skills

Advocacy

Communication

Collaboration

Organization

EHR

Education

Bachelor's degree in Clinical Social Work

Bachelor's degree in Healthcare Management

Bachelor's degree in Related Field

Job description

Brigham and Women's Hospital in Boston, MA is seeking a patient-centered navigator to support patients and families by coordinating care, educating on treatment options, and connecting to community resources. The role emphasizes active participation in care decisions and robust documentation to ensure seamless service delivery.

The position focuses on collaboration across disciplines to improve outcomes, with hybrid work arrangements and a 40-hour workweek at a teaching hospital setting.