Neurology Patient Access Lead (Hybrid)

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 29,000 - 41,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

The Brigham and Women's Hospital, Inc. in Boston, MA, is seeking a Lead Patient Access Coordinator for the Neurology Call Center.

This role oversees daily call center operations, supports patient scheduling, and serves as a resource for staff, reporting to the Supervisor. You will coordinate workflows, provide coaching, participate in training, and help identify improvements to enhance patient experience and access to neurological care.

Qualifications

• High school diploma or equivalent required.
• 3-5 years of customer service experience.
• 2-3 years of call center experience.
• Foreign language experience preferred.
• Strong communication and empathy when interacting with patients and providers.
• Proficiency with computers and CRM software.

Responsibilities

• Answer inbound patient and provider calls and provide accurate information.
• Use Epic to schedule appointments and manage patient data.
• Coordinate communications and resolve scheduling concerns.
• Lead, train, and coach Patient Access Center staff.
• Monitor performance and identify training needs.
• Support daily operations and ensure compliance with policies.

Skills

Customer service

Call center

Leadership

Communication

Active listening

Education

High school diploma or equivalent

Tools

Epic

CRM software

Job description

The Brigham and Women's Hospital, Inc. in Boston, MA, is seeking a Lead Patient Access Coordinator for the Neurology Call Center.

This role oversees daily call center operations, supports patient scheduling, and serves as a resource for staff, reporting to the Supervisor. You will coordinate workflows, provide coaching, participate in training, and help identify improvements to enhance patient experience and access to neurological care.