Senior Patient Access Liaison — Remote

Keck Medicine of USC; Los Angeles (CA); Hybrid; USD 30,000 - 51,000; Full time

Job summary

Keck Medicine of USC is seeking a Patient Access Liaison III to respond to inquiries, schedule appointments, verify insurance, and support multiple clinical sites. The role emphasizes high-quality customer service, HIPAA compliance, and flexibility to work remotely when deployed, while maintaining patient access standards across USC Health System.

The candidate should have 3–5 years in call center/healthcare customer service, strong communication skills, and the ability to work independently in

Qualifications

• Three to five years experience in a call center or healthcare customer service environment.
• Excellent verbal and written communication skills.
• Ability to work independently and multi-task across duties.

Responsibilities

• Answer and screen incoming/outgoing calls and messages using the call management system.
• Verify insurance coverage and explain estimated patient financial responsibility.
• Schedule and confirm appointments across multiple clinical sites and divisions.
• Maintain HIPAA-compliant handling of information and communications.
• Assist with department projects and remote work as assigned.

Skills

Call center experience

Interpersonal skills

Independent work

Multitasking

Cross-trained

Verbal communication

Written communication

Customer service

Education

Associate's degree

Bachelor's degree

Job description

Keck Medicine of USC is seeking a Patient Access Liaison III to respond to inquiries, schedule appointments, verify insurance, and support multiple clinical sites. The role emphasizes high-quality customer service, HIPAA compliance, and flexibility to work remotely when deployed, while maintaining patient access standards across USC Health System.

The candidate should have 3–5 years in call center/healthcare customer service, strong communication skills, and the ability to work independently in