Remote Patient Access Liaison III — Scheduling & Support

Veterans in Healthcare; Los Angeles (CA); Hybrid; USD 30,000 - 51,000; Part time

Job summary

Keck Medicine of USC is seeking a Part-Time Patient Access Liaison III for the Access Center in Los Angeles, CA. The role involves handling multi-channel communications, scheduling appointments, verifying insurance, and ensuring HIPAA-compliant processes, with potential remote work as needed.

The incumbent will join a team delivering patient-centered access across USC medical centers, requiring strong customer service, independence, and excellent communication skills.

Qualifications

• Requires high school diploma or equivalent.
• 3–5 years’ experience in a call center or healthcare customer service.
• Excellent verbal and written communication skills.
• Ability to work independently and multitask.
• Cross-trained in multi-specialty areas.
• Demonstrated interpersonal skills.

Responsibilities

• Serve as primary contact for access to USC academic medical centers and USC Health Sciences Campus.
• Answer and screen calls, route to appropriate personnel, and manage messages.
• Schedule and confirm appointments across multiple sites and divisions.
• Verify insurance coverage and explain potential financial responsibility.
• Maintain HIPAA-compliant communications and assist with department projects.
• Support remote work as needed and float to areas as assigned.

Skills

Customer service

Multitasking

Independent work

Communication

Cross-trained

Interpersonal skills

Team collaboration

Bilingual (preferred)

Education

High school diploma or equivalent

Job description

Keck Medicine of USC is seeking a Part-Time Patient Access Liaison III for the Access Center in Los Angeles, CA. The role involves handling multi-channel communications, scheduling appointments, verifying insurance, and ensuring HIPAA-compliant processes, with potential remote work as needed.

The incumbent will join a team delivering patient-centered access across USC medical centers, requiring strong customer service, independence, and excellent communication skills.