Patient Access Specialist — Remote & Multichannel

University of Southern California; Los Angeles (CA); Hybrid; USD 30,000 - 47,000; Full time

Job summary

University of Southern California is seeking a Patient Access Liaison I to serve as the primary contact for access to USC academic medical centers and USC Health Sciences Campus. You will answer and route calls, messages, and omnichannel communications, and may schedule initial and follow-up appointments.

The role emphasizes first-call resolution, professional demeanor, and adherence to USC/Keck customer service standards, with occasional work-from-home deployment and possible insurance

Qualifications

• Minimum 2 years in customer service or 1 year in healthcare.
• Demonstrated interpersonal skills.
• Ability to multi-task.
• Excellent verbal and written communication skills.

Responsibilities

• Answer, screen and direct incoming calls and messages per procedures.
• Ensure HIPAA compliance in patient communications.
• Perform scheduling, rescheduling, cancellations and confirmations.
• Verify insurance and assist with patient questions as needed.

Skills

Customer service experience

Interpersonal skills

Multi-tasking

Verbal communication

Written communication

Education

Healthcare/business/operations degree

Tools

Vocational healthcare certificates

Job description

University of Southern California is seeking a Patient Access Liaison I to serve as the primary contact for access to USC academic medical centers and USC Health Sciences Campus. You will answer and route calls, messages, and omnichannel communications, and may schedule initial and follow-up appointments.

The role emphasizes first-call resolution, professional demeanor, and adherence to USC/Keck customer service standards, with occasional work-from-home deployment and possible insurance