Remote Patient Access Specialist III

University of Southern California; Glendale (CA); Hybrid; USD 62,580,000 - 105,362,000; Full time

Job summary

University of Southern California is seeking a Patient Access Liaison III to serve as the primary contact for access to USC academic medical centers and Health Sciences Campus. The role involves handling multichannel communications, scheduling medical appointments, verifying insurance, and supporting department projects with independence.

The position requires 3–5 years in healthcare patient services, strong communication skills, and the ability to work across multiple specialties.

Qualifications

• 3–5 years' experience in a call center or healthcare customer service setting.
• Demonstrated interpersonal skills.
• Ability to work independently.
• Ability to multitask.
• Cross-trained in multi-specialty areas.
• Excellent verbal and written communication skills.

Responsibilities

• Answer, screen and direct incoming and outgoing calls and messages using the call management system.
• Schedule and confirm initial and follow-up appointments across multiple sites.
• Verify insurance coverage and communicate financial responsibilities to patients.
• Maintain accuracy in patient data and scheduling records.
• Assist with department projects and support other team members as needed.

Skills

Customer service experience

Interpersonal skills

Verbal communication

Written communication

Independent work

Multitasking

Call center experience

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Practice management scheduling systems

Job description

University of Southern California is seeking a Patient Access Liaison III to serve as the primary contact for access to USC academic medical centers and Health Sciences Campus. The role involves handling multichannel communications, scheduling medical appointments, verifying insurance, and supporting department projects with independence.

The position requires 3–5 years in healthcare patient services, strong communication skills, and the ability to work across multiple specialties.