Remote Patient Access Liaison III

Keck Medicine of USC; United States; Remote; USD 30,000 - 51,000; Full time

Benefits offered by this job

Remote work option

Job summary

Keck Medicine of USC is seeking a Patient Access Liaison III to answer, screen, and direct calls, messages, and web-based communications. You will schedule and confirm appointments, register patients, verify insurance, and support department projects, all while upholding HIPAA standards and customer service excellence.

The role requires independence, multi-tasking, and strong communication skills, with potential remote work as organizationally required and a focus on first-call resolution and

Qualifications

• High school diploma or equivalent.
• 3–5 years in call center or healthcare customer service.
• Demonstrated interpersonal skills.
• Ability to work independently.
• Ability to multi-task.
• Cross-trained in multi-specialty areas.
• Excellent verbal and written communication skills.

Responsibilities

• Answer and direct incoming and outgoing calls and messages using the call management system.
• Schedule and confirm medical appointments across multiple sites and divisions.
• Verify insurance coverage and advise patient of estimated financial responsibility.
• Maintain accuracy in call management data and scheduling records.
• Support remote work as needed and assist with department projects.

Skills

Interpersonal skills

Independent work

Multi-tasking

Verbal and written communication

Cross-trained in multi-specialty areas

High school diploma

Education

High school or equivalent

Job description

Keck Medicine of USC is seeking a Patient Access Liaison III to answer, screen, and direct calls, messages, and web-based communications. You will schedule and confirm appointments, register patients, verify insurance, and support department projects, all while upholding HIPAA standards and customer service excellence.

The role requires independence, multi-tasking, and strong communication skills, with potential remote work as organizationally required and a focus on first-call resolution and