Senior Patient Access & Eligibility Specialist

Optum; Robbinsdale (MN); Presencial; USD 28 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Sign-on bonus

Resumo da oferta

Optum is hiring a Senior Patient Access Representative to warmly greet patients, gather demographic and insurance data, and perform standard registrations in the electronic medical record system. The role requires strong customer service skills and familiarity with revenue cycle processes within a hospital/clinic setting.

The position may involve screening for financial assistance programs and guiding patients through related processes, with a focus on accurate data entry and timely patient flow.

Qualificações

• High School Diploma/GED required.
• Minimum 2 years revenue cycle experience.
• Minimum 2 years customer service experience.
• Proficiency with Microsoft Office products.
• Able to work Monday - Friday - 9 AM - 5:30 PM.
• Must be 18 years or older.

Responsabilidades

• Greets and welcomes patient in person.
• Collects demographic and insurance information.
• Checks in and interviews patients to complete appropriate paperwork.
• Directs patient to their appointment or procedure.
• Documents any issues and resolutions in EMR.
• Verifies eligibility and benefits information for payers.

Conhecimentos

Customer service

Revenue cycle

MS Office

Formação académica

High School Diploma/GED

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Optum is hiring a Senior Patient Access Representative to warmly greet patients, gather demographic and insurance data, and perform standard registrations in the electronic medical record system. The role requires strong customer service skills and familiarity with revenue cycle processes within a hospital/clinic setting.

The position may involve screening for financial assistance programs and guiding patients through related processes, with a focus on accurate data entry and timely patient flow.