Patient Access Specialist: Registration & Eligibility

Optum; Robbinsdale (MN); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Sign-on bonus $1,500 external

Benefits package

401(k) contribution

Job summary

Optum is seeking a Registration Clerk at a Minneapolis location to greet patients, collect demographic and insurance information, and enter data into the electronic medical record. This on-site role features a rotating daytime schedule and a $1,500 sign-on bonus for external applicants, with hourly pay between $18.00 and $32.00 based on experience.

Responsibilities include checking in patients, collecting information, verifying benefits, and guiding patients to appointments.

Qualifications

• 2+ years of customer service experience.
• 1+ year of revenue cycle experience.
• Intermediate level of proficiency with Microsoft Office products.
• Must be 18 years or older.

Responsibilities

• Greet and welcome patients in person.
• Collect demographic and insurance information.
• Check in or interview patients to complete paperwork.
• Direct patients to their appointment or procedure.
• Document issues and resolutions in EMR.
• May assist in scheduling add-on appointments.
• Verify eligibility and benefits information for payers and interpret results.
• Explain cost information to patients as needed.
• Obtain signatures from patients as needed.
• Collect co-pays or deductibles.
• Offer financial counseling information when needed.
• May order supplies in the designated work area.
• Use resources to complete accounts in work queues.
• Assist patients with information requests and route to appropriate department.
• May gather medical record information as needed.

Skills

Customer service

Revenue cycle

Microsoft Office

18+ years old

Tools

Electronic Medical Records

Job description

Optum is seeking a Registration Clerk at a Minneapolis location to greet patients, collect demographic and insurance information, and enter data into the electronic medical record. This on-site role features a rotating daytime schedule and a $1,500 sign-on bonus for external applicants, with hourly pay between $18.00 and $32.00 based on experience.

Responsibilities include checking in patients, collecting information, verifying benefits, and guiding patients to appointments.