Patient Access & Registration Coordinator

Jobtome; Novato (CA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Incentives and recognition programs

Job summary

UnitedHealth Group’s Optum Insight seeks a Patient Registration Clerk to support registration and pre-registration processes in a healthcare setting. You will collect demographic, insurance, and financial information and ensure accuracy for timely reimbursement.

You will work Monday, Wednesday, Friday 8 AM to 5 PM, with potential holiday coverage. The role emphasizes customer service, HIPAA compliance, and accurate data entry using ADT and office tools.

Qualifications

• High School Diploma/GED required.
• 1+ years of customer service experience in an office setting or professional work environment.
• Basic proficiency with Microsoft Office.
• Ability to work Monday, Wednesday, Friday - 8 AM - 5 PM; occasional holidays.
• Must be 18 years of age or older.

Responsibilities

• Pre-registration by accurately collecting and entering patient demographic, insurance, and financial information into the ADT system
• Insurance eligibility and benefits through online tools and phone outreach as needed
• Pre-registered accounts for accuracy, completeness, and required documentation to support timely reimbursement
• patient identity to prevent duplicate medical records and corrects registration errors when identified
• Obtains require patient signatures and ensure all documentation is scanned into appropriate systems
• Supports Medicare, regulatory, and compliance requirements, including MSP, ABN, HIPAA, EMTALA, and related registration standards
• Assesses self-pay patients for financial assistance eligibility and escalates accounts to Financial Clearance or Financial Counseling when appropriate
• Communicate with patients, providers, and facilities to obtain or clarify registration information and resolve account issues
• Escalates complex registration issues to Patient Registration leadership as needed

Skills

Customer service

Communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group’s Optum Insight seeks a Patient Registration Clerk to support registration and pre-registration processes in a healthcare setting. You will collect demographic, insurance, and financial information and ensure accuracy for timely reimbursement.

You will work Monday, Wednesday, Friday 8 AM to 5 PM, with potential holiday coverage. The role emphasizes customer service, HIPAA compliance, and accurate data entry using ADT and office tools.