Patient Access & Registration Specialist

Optum; Cambridge (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Benefits package

401(k) plan

Job summary

Optum is hiring for a patient access/registrar role in the Cambridge area. You will greet patients, collect demographic and insurance data, perform check-ins, and guide patients to their appointments.

Training will precede full duties, including handling financial questions and insurance verification. We require 6+ months of customer service in healthcare, strong MS Office skills, and the ability to work a rotating two-week schedule.

Qualifications

• 6+ months of customer service experience in an office/hospital setting.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work the following 2-week rotating schedule.

Responsibilities

• Greets and welcomes patient in person.
• Collects demographic and insurance information.
• Checks in and interviews patients to complete appropriate paperwork.
• Directs patient to their appointment or procedure.
• May assist in scheduling add-on appointments.
• Documents any issues and resolutions in the electronic medical record.
• Verifies insurance eligibility and benefits information for payers.
• Obtains cost information and explains information to patient if necessary.
• Collects co-pay or deductibles and responds to questions about financial assistance programs.
• Screening and approving patients for financial assistance programs.

Skills

Customer service

Microsoft Office

Tools

Epic systems

Job description

Optum is hiring for a patient access/registrar role in the Cambridge area. You will greet patients, collect demographic and insurance data, perform check-ins, and guide patients to their appointments.

Training will precede full duties, including handling financial questions and insurance verification. We require 6+ months of customer service in healthcare, strong MS Office skills, and the ability to work a rotating two-week schedule.