Patient Access & Registration Specialist

Optum; Cambridge (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus for external applicants

Job summary

Optum, in partnership with Allina Health, seeks a patient registration/Customer Service role responsible for greeting patients, collecting demographics and insurance data, and entering information into the EMR.

Responsibilities include verifying insurance, directing patients, collecting payments, and assisting with financial assistance programs. Per diem shifts and daytime hours are required.

Qualifications

• 6+ months of customer service experience in an office/hospital setting.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work per diem, at least 2 shifts per month.
• Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule.
• Must be 18 years of age or older.
• Revenue Cycle experience
• General office experience
• Epic experience

Responsibilities

• Greets patients in person and performs standard registration.
• Collects demographic and insurance information and enters data into EMR.
• Checks in and interviews patients to complete paperwork and direct to appointments.
• Verifies insurance eligibility and benefits information for payers.
• Collects co-pays or deductibles and explains financial assistance options if needed.
• Assists with financial assistance applications and documents as required.
• Provides customer service for inbound/outbound calls and may mentor staff.

Skills

Customer service

Tools

Microsoft Office

Epic

Job description

Optum, in partnership with Allina Health, seeks a patient registration/Customer Service role responsible for greeting patients, collecting demographics and insurance data, and entering information into the EMR.

Responsibilities include verifying insurance, directing patients, collecting payments, and assisting with financial assistance programs. Per diem shifts and daytime hours are required.