Patient Access Specialist — Front Desk & Registration

Optum; Robbinsdale (MN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Optum is hiring a Patient Access Representative Associate to welcome patients, collect demographics and insurance details, and guide them through the check-in process. The role requires verifying insurance, resolving registration issues, and directing patients to their appointments.

You will work early shifts under a rotating schedule and provide exceptional customer service within a healthcare setting. Preferred experience includes revenue cycle knowledge and Epic system familiarity.

Qualifications

• 6+ months of customer service experience in settings that engage with customers.
• Intermediate proficiency with Microsoft Office products.
• Ability to work early shifts (5:00am–1:30pm) on a rotating schedule.
• Must be 18 years of age or older.

Responsibilities

• Greets and welcomes patients in person.
• Collects demographic and insurance information.
• Checks in and interviews patients to complete paperwork.
• Directs patients to appointments or procedures.
• Documents issues in the electronic medical record.
• Verifies insurance eligibility and benefits information.

Skills

Customer Service

MS Office

Office Communication

Tools

Epic

Job description

Optum is hiring a Patient Access Representative Associate to welcome patients, collect demographics and insurance details, and guide them through the check-in process. The role requires verifying insurance, resolving registration issues, and directing patients to their appointments.

You will work early shifts under a rotating schedule and provide exceptional customer service within a healthcare setting. Preferred experience includes revenue cycle knowledge and Epic system familiarity.