Patient Access & Scheduling Specialist

Millennium Physician Group; Winter Haven (FL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(K) Retirement Plan with Matching

Paid Time Off & Holidays

Employee Assistance Program (EAP)

Job summary

Millennium Physician Group, a major Florida primary care network, is seeking a Patient Care Specialist for its Winter Haven office. The role covers front office tasks, appointment scheduling, patient communication, and documentation to support efficient operations.

You will verify demographics, insurance, and referrals, respond to patient inquiries, and maintain EMR and scheduling records while collaborating with care teams.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of administrative, patient access, customer service, or healthcare support experience.
• Experience with EMR, scheduling, and patient registration processes.
• Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
• Proficiency with EMR, scheduling, phone systems, and standard office software.

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits.
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.

Skills

EMR proficiency

Scheduling systems

Phone systems

Office software

Communication skills

Education

High school diploma

Job description

Millennium Physician Group, a major Florida primary care network, is seeking a Patient Care Specialist for its Winter Haven office. The role covers front office tasks, appointment scheduling, patient communication, and documentation to support efficient operations.

You will verify demographics, insurance, and referrals, respond to patient inquiries, and maintain EMR and scheduling records while collaborating with care teams.