Senior Partner Success Manager, Higher Ed (Remote)

Clasp; United States; Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Cash + equity compensation

Health benefits

401k + match

Flexible PTO policy

Growth opportunities

Job summary

Clasp Student Finance is seeking a Senior Partner Success Manager to own university partner relationships from onboarding through renewals. You will deliver insights on program performance and enrollment outcomes, driving ROI and partner satisfaction.

You will leverage AI tools to craft dashboards and reports, communicate with CFOs and enrollment leaders, and advocate for product needs while navigating loan products and onboarding teams.

Qualifications

• Demonstrated subject‑matter expertise in higher education — enrollment management and/or financial aid operations, including how schools process federal and private loan funding.
• Proven experience owning an external B2B client or partner relationship end to end, from onboarding through renewal.
• Comfort independently using AI tools to build client‑facing dashboards, reports, or analyses.
• Executive‑level communication skills, with the ability to run a room with senior stakeholders like a CFO or VP of Enrollment.
• A consultative mindset: you ask “why” and can disagree constructively to build trust.
• Comfort with technical complexity and coordinating with onboarding/implementation teams.

Responsibilities

• Own a portfolio of university partner relationships end to end, from post-signing kickoff through ongoing renewal.
• Run regular business reviews with partner stakeholders, understanding priorities and program performance.
• Build AI-powered dashboards and reporting artifacts that show program ROI and enrollment outcomes.
• Advocate internally for partner-driven product needs and resolve program breakages.
• Serve as a trusted advisor to CFOs, VPs of Enrollment, and financial aid leaders.
• Develop a point of view on macro higher-ed pressures and bring it into partner conversations.
• Navigate internal systems and coordinate cross-functionally to keep programs running.

Skills

Higher ed knowledge

B2B relationships

AI dashboards

Executive communication

Consultative mindset

Technical curiosity

Education fintech

Tools

Claude

ChatGPT

Job description

Clasp Student Finance is seeking a Senior Partner Success Manager to own university partner relationships from onboarding through renewals. You will deliver insights on program performance and enrollment outcomes, driving ROI and partner satisfaction.

You will leverage AI tools to craft dashboards and reports, communicate with CFOs and enrollment leaders, and advocate for product needs while navigating loan products and onboarding teams.