Senior Higher Ed Customer Success Manager | Remote

Workday, Inc.; Atlanta (GA); A distancia; USD 114.000 - 192.000; Jornada completa

Descripción de la vacante

Workday, Inc. is seeking a Senior Customer Success Manager to manage a portfolio of higher education institutions across North America. You will drive adoption of HCM, Financials, and Student solutions, aligning executive priorities with product strategy to deliver measurable value.

You will partner with Sales, Services, and Product teams to secure renewals and identify expansion opportunities while guiding customers through complex challenges with strategic insight and collaborative execution.

Formación

• 8+ years of experience in enterprise Customer Success, consulting, or account management in Higher Education or similar.
• 5+ years of functional domain experience in HCM, Financials, or Student software platforms.
• 1+ years of monitoring customer telemetry data and driving feature adoption to secure renewals.

Responsabilidades

• Own portfolio retention and expansion across 20–25 higher education institutions with renewal focus.
• Advocate for customers by translating roadmap priorities into product feedback.
• Lead escalation and issue resolution with client PMs and executive leadership.
• Drive adoption with customized success paths and measurable early wins.
• Collaborate with Sales, Services, and Product teams to align on customer needs.

Conocimientos

Customer success

Enterprise

Relationship building

Communication

Educación

Bachelor degree

Descripción del empleo

Workday, Inc. is seeking a Senior Customer Success Manager to manage a portfolio of higher education institutions across North America. You will drive adoption of HCM, Financials, and Student solutions, aligning executive priorities with product strategy to deliver measurable value.

You will partner with Sales, Services, and Product teams to secure renewals and identify expansion opportunities while guiding customers through complex challenges with strategic insight and collaborative execution.