Senior Partner Success Manager – Education Programs

Pearson; Annapolis (MD); Presencial; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

Pearson is seeking a Manager, Partner Success in the United States to lead a team supporting state, district, and school partners throughout the assessment lifecycle. You will oversee engagement, readiness planning, training, adoption, and ongoing relationship management to ensure customers are prepared for success.

The role involves collaboration with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support to convert priorities into actionable plans and to coach

Formación

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years leading customer-facing programs or partner success teams.
• Experience managing complex customer relationships and escalation.
• Strong communication, negotiation, and presentation skills.

Responsabilidades

• Build and maintain strong relationships with state, district, and school partners.
• Lead customer readiness, implementation, training, and adoption planning activities.
• Serve as an escalation point for complex customer concerns, risks, and delivery issues.
• Partner with customers to identify opportunities for continuous improvement and long-term success.
• Monitor customer satisfaction and implement strategies to improve the overall customer experience.
• Oversee program portfolios and ensure delivery meets commitments.
• Coordinate cross-functional teams to ensure successful delivery of program goals.
• Monitor schedules, risks, budgets, and key milestones.
• Lead forecasting, planning, and business reviews related to assigned programs.
• Manage program financials to meet revenue/margin plan and explain variances.

Conocimientos

Customer leadership

Program management

Cross-functional collaboration

Communication skills

Problem solving

Educación

Bachelor's degree or equivalent

Descripción del empleo

Pearson is seeking a Manager, Partner Success in the United States to lead a team supporting state, district, and school partners throughout the assessment lifecycle. You will oversee engagement, readiness planning, training, adoption, and ongoing relationship management to ensure customers are prepared for success.

The role involves collaboration with Program Delivery, Product, Technology, Measurement, Operations, and Customer Support to convert priorities into actionable plans and to coach