Senior Partner Success Manager

Pearson; Jefferson City (MO); On-site; USD 110,000 - 170,000; Full time

Job summary

Pearson is seeking a Manager, Partner Success to lead a team delivering education assessment programs across state, district, and school partners. You will manage readiness, adoption, escalations, and continuous improvement to maximize value for education customers.

The role requires strategic leadership, strong collaboration with Product, Technology, Measurement, and Operations, and a focus on customer outcomes and operational excellence. Travel up to 25% may be necessary.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years leading customer-facing programs, partner success, client services, or assessment delivery functions.
• Demonstrated success leading and developing high-performing teams, coaching and talent development.
• Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
• Strong program and project management skills with budgets, schedules, and dependencies.
• Ability to influence and collaborate across Product, Technology, Operations, Measurement, Content, and Customer Support.
• Excellent communication, facilitation, negotiation, and presentation skills with customers and executives.
• Experience forecasting, budgeting, contract value tracking, and margin accountability.

Responsibilities

• Build and maintain relationships with state, district, and school partners.
• Lead readiness, implementation, training, and adoption planning activities.
• Serve as escalation point for complex customer concerns, risks, and delivery issues.
• Partner with customers to identify opportunities for continuous improvement and long-term success.
• Monitor customer satisfaction and implement strategies to improve the overall experience.
• Oversee one or more assessment programs or strategic customer relationships.
• Coordinate cross-functional teams to ensure successful delivery of program commitments.
• Monitor program schedules, risks, issues, budgets, and milestones.
• Lead forecasting, planning, and business reviews related to assigned programs.

Skills

Leadership

Program management

Customer relationships

Communication

Budget management

Cross-functional collaboration

Negotiation

Presentation skills

Education

Bachelor's degree

Job description

Pearson is seeking a Manager, Partner Success to lead a team delivering education assessment programs across state, district, and school partners. You will manage readiness, adoption, escalations, and continuous improvement to maximize value for education customers.

The role requires strategic leadership, strong collaboration with Product, Technology, Measurement, and Operations, and a focus on customer outcomes and operational excellence. Travel up to 25% may be necessary.