Partner Success Leader – Education Programs

Pearson; Indianapolis (IN); On-site; USD 110,000 - 150,000; Full time

Job summary

Pearson is seeking a Manager, Partner Success to lead a team supporting state, district, and school partners throughout the assessment lifecycle. You will drive readiness, training, adoption, issue resolution, and ongoing relationship management to ensure success and value realization of Pearson's assessment solutions.

In this role you will oversee program performance, budgets, and scheduling, while coaching team members to become trusted advisors and ensuring executive-level engagement and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years leading customer-facing programs, partner success, or related functions.
• Experience building and developing high-performing teams and coaching.
• Proven ability to manage complex customer relationships and escalations.
• Strong program and project management skills with budgets and timelines.

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead customer readiness, implementation, training, and adoption planning activities.
• Serve as escalation point for complex customer concerns, risks, and delivery issues.
• Partner with customers to identify opportunities for continuous improvement and long‑term success.
• Monitor customer satisfaction and implement strategies to improve the overall customer experience.
• Oversee assessment programs or strategic customer relationships and coordinate cross-functional teams.
• Monitor program schedules, risks, budgets, and key milestones.
• Lead forecasting, planning, and business reviews for assigned programs.
• Manage program financials to meet revenue/margin plan and report on status.

Skills

Leadership

Program management

Communication

Client relationships

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Pearson is seeking a Manager, Partner Success to lead a team supporting state, district, and school partners throughout the assessment lifecycle. You will drive readiness, training, adoption, issue resolution, and ongoing relationship management to ensure success and value realization of Pearson's assessment solutions.

In this role you will oversee program performance, budgets, and scheduling, while coaching team members to become trusted advisors and ensuring executive-level engagement and