Partner Success Manager - Education Solutions

Pearson; Saint Paul (MN); On-site; USD 120,000 - 150,000; Full time

Job summary

Pearson is hiring a Manager, Partner Success in the United States. You will lead a team of Partner Success professionals supporting state, district, and school partners through the assessment lifecycle, ensuring delivery, planning, training, adoption, and issue resolution.

The role emphasizes customer outcomes, program performance, and strategic relationship management with cross-functional partners. The ideal candidate will have strong program management, leadership, and customer relationship

Qualifications

• 5+ years of experience leading customer-facing programs or assessment delivery functions.
• Experience managing complex customer relationships and escalation points.
• Strong program/project management skills with budgets, schedules, risks, and dependencies.

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead customer readiness, implementation, training, and adoption planning activities.
• Serve as an escalation point for complex customer concerns, risks, and delivery issues.
• Partner with customers to identify opportunities for continuous improvement and long-term success.
• Monitor customer satisfaction and implement strategies to improve the overall customer experience.
• Oversee one or more assessment programs or strategic customer relationships.
• Coordinate cross-functional teams to ensure successful delivery of program commitments.
• Monitor program schedules, risks, issues, budgets, and key milestones.
• Ensure compliance with contractual requirements and delivery expectations.
• Lead forecasting, planning, and business reviews related to assigned programs.
• Manage program financials to meet revenue/margin plan, explaining trends and differences from original plan
• Report on financial status and accurately estimate/forecast program activities and budgets, and control costs while maintaining quality
• Lead, coach, and develop a team of Partner Success professionals.
• Establish clear goals, priorities, and performance expectations.
• Provide ongoing mentoring and career development support.
• Foster a culture of accountability, collaboration, customer focus, and continuous improvement.
• Build team capability and promote sharing of best practices across programs and customers.

Skills

Leadership

Customer relationship management

Program management

Cross-functional collaboration

Communication & presentation

Education

Bachelor's degree or equivalent

Job description

Pearson is hiring a Manager, Partner Success in the United States. You will lead a team of Partner Success professionals supporting state, district, and school partners through the assessment lifecycle, ensuring delivery, planning, training, adoption, and issue resolution.

The role emphasizes customer outcomes, program performance, and strategic relationship management with cross-functional partners. The ideal candidate will have strong program management, leadership, and customer relationship