Partner Success Leader for Education Programs

Pearson; Providence (RI); On-site; USD 110,000 - 140,000; Full time

Job summary

Pearson in the United States is seeking a Manager, Partner Success to lead a team delivering education assessment solutions to state, district, and school partners. You will drive readiness planning, training, adoption, and ongoing relationship management to ensure successful program delivery and customer satisfaction.

You will collaborate with Product, Technology, Operations, and Customer Support, coach professionals to become trusted advisors, and oversee budgets, schedules, and risk

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years leading customer-facing programs, partner success, or similar.
• Proven ability to lead high-performing teams and manage complex relationships.
• Strong program and project management skills across schedules, budgets, and risks.
• Ability to influence across Product, Technology, Operations, and Support.
• Excellent communication, facilitation, and presentation skills.

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead readiness, implementation, training, and adoption planning activities.
• Escalate complex customer concerns and deliver resolution.
• Oversee multiple assessment programs and strategic customer relationships.
• Coordinate cross-functional teams to ensure on-time delivery and quality.
• Monitor budgets, milestones, and risks; forecast activities and costs.
• Coach and develop a team of Partner Success professionals.
• Foster accountability, collaboration, and continuous improvement.

Skills

Team leadership

Program management

Customer relationship management

Cross-functional collaboration

Forecasting & budgeting

Communication & negotiation

Risk management

Travel readiness

Education

Bachelor's degree or equivalent

Job description

Pearson in the United States is seeking a Manager, Partner Success to lead a team delivering education assessment solutions to state, district, and school partners. You will drive readiness planning, training, adoption, and ongoing relationship management to ensure successful program delivery and customer satisfaction.

You will collaborate with Product, Technology, Operations, and Customer Support, coach professionals to become trusted advisors, and oversee budgets, schedules, and risk