Partner Success Leader, Education Programs

Pearson; Little Rock (AR); On-site; USD 90,000 - 130,000; Full time

Job summary

Pearson is seeking a Manager, Partner Success to lead a team serving state, district, and school partners throughout the assessment lifecycle, ensuring successful delivery of programs and services. You will drive partner readiness, training, adoption, issue resolution, and ongoing relationship management, coaching staff to become trusted advisors and delivering measurable program outcomes.

The role may require up to 25% travel and collaborates across Program Delivery, Product, Technology,

Qualifications

• Requires a Bachelor's degree or equivalent with 5+ years leading customer-facing programs, partner success, or program management.
• Proven success building and coaching high-performing teams and managing complex customer relationships.

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead readiness planning, implementation, training, and adoption activities.
• Escalate and resolve complex customer concerns and delivery issues.
• Monitor customer satisfaction and drive continuous improvement for better outcomes.
• Lead forecasting, budgeting, and program reviews; manage program financials.

Skills

Leadership

Program management

Customer relationship

Communication

Cross-functional collaboration

Negotiation

Education

Bachelor's degree or equivalent

Job description

Pearson is seeking a Manager, Partner Success to lead a team serving state, district, and school partners throughout the assessment lifecycle, ensuring successful delivery of programs and services. You will drive partner readiness, training, adoption, issue resolution, and ongoing relationship management, coaching staff to become trusted advisors and delivering measurable program outcomes.

The role may require up to 25% travel and collaborates across Program Delivery, Product, Technology,