Head of Partner Success & Programs

Pearson; Oregon; Híbrido; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sales incentive plan

Descripción de la vacante

Pearson is seeking a Manager, Partner Success to lead a team that supports state, district, and school partners across the assessment lifecycle. You will ensure delivery of programs, manage escalations, and drive customer success with collaboration across Product, Technology, Operations, and Support teams.

The role emphasizes leadership, program management, and relationship building to maximize the value of Pearson's assessment solutions.

Formación

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs or partner success functions.
• Proven success building and developing high-performing teams.
• Experience managing complex customer relationships and acting as an escalation point.

Responsabilidades

• Build and maintain strong relationships with state, district, and school partners.
• Lead readiness, implementation, training, and adoption planning activities.
• Serve as escalation point for complex customer concerns, risks, and delivery issues.
• Identify opportunities for continuous improvement and long-term success.
• Monitor customer satisfaction and implement strategies to improve experience.

Conocimientos

People leadership

Program management

Customer relationship

Communication

Educación

Bachelor's degree or equivalent

Descripción del empleo

Pearson is seeking a Manager, Partner Success to lead a team that supports state, district, and school partners across the assessment lifecycle. You will ensure delivery of programs, manage escalations, and drive customer success with collaboration across Product, Technology, Operations, and Support teams.

The role emphasizes leadership, program management, and relationship building to maximize the value of Pearson's assessment solutions.