Partner Success Director

Pearson; Santa Fe (NM); On-site; USD 90,000 - 130,000; Full time

Job summary

Pearson is seeking a Manager, Partner Success to lead a team that supports state, district, and school partners through the assessment lifecycle. You will drive readiness planning, training, adoption, and issue resolution to ensure success and customer satisfaction.

The role emphasizes collaboration with cross-functional teams, coaching for high performance, and accountability for program outcomes and costs. Up to 25% travel may be required.

Qualifications

• Bachelor's degree (or equivalent) and experience leading customer-facing programs.
• Proven track record in building high-performing teams and talent development.
• Strong program/project management skills, with scheduling, risks, budgets, and dependencies.
• Excellent communication, facilitation, negotiation and presentation abilities.
• Experience managing financial performance, including forecasting, budgets, and margin accountability.

Responsibilities

• Lead a team of Partner Success professionals to support state, district, and school partners.
• Oversee readiness planning, training, adoption, and issue resolution.
• Manage partner relationships and ensure delivery of program commitments within budget and schedule.
• Forecast, plan, and run business reviews; report financial status and performance.
• Coach and develop team members; set goals and foster accountability and collaboration.
• Partner with cross-functional teams to improve customer outcomes and operational effectiveness.

Skills

Team leadership

Program management

Customer relationships

Communication skills

Financial awareness

Education

Bachelor's degree or equivalent

Job description

Pearson is seeking a Manager, Partner Success to lead a team that supports state, district, and school partners through the assessment lifecycle. You will drive readiness planning, training, adoption, and issue resolution to ensure success and customer satisfaction.

The role emphasizes collaboration with cross-functional teams, coaching for high performance, and accountability for program outcomes and costs. Up to 25% travel may be required.