Senior Partner Success Manager

Pearson; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Pearson, a world-leading education company, seeks a Manager of Partner Success in Boston to lead a team delivering assessment programs for state, district, and school partners. You will oversee readiness, training, adoption, and issue resolution while ensuring customer satisfaction and program performance.

You will partner with Product, Technology, Operations, and Customer Support to translate priorities into actionable plans, coach staff, and serve as a trusted advisor to customers and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions.
• Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development.
• Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues.
• Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives.
• Proven ability to influence and collaborate across multiple functions, including Product, Technology, Operations, Measurement, Content, and Customer Support teams.
• Strong communication, facilitation, negotiation, and presentation skills, with the ability to effectively engage customers, executive leadership, and internal stakeholders.
• Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives that improve customer outcomes and operational effectiveness.
• Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability.

Responsibilities

• Lead Partner Success, building strong relationships with state, district, and school partners and ensuring successful delivery of programs.
• Oversee readiness planning, training, adoption, and escalation management.
• Forecast, plan, and review program performance, budgets, and milestones while driving cost control and quality.
• Coach and develop a team of Partner Success professionals and promote a culture of accountability and customer focus.
• Collaborate with cross-functional teams to improve communication and execution across programs and customers.

Skills

Leadership

Program management

Customer relationship

Communication

Cross-functional collaboration

Education

Bachelor's degree or equivalent combination of education and experience

Job description

Pearson, a world-leading education company, seeks a Manager of Partner Success in Boston to lead a team delivering assessment programs for state, district, and school partners. You will oversee readiness, training, adoption, and issue resolution while ensuring customer satisfaction and program performance.

You will partner with Product, Technology, Operations, and Customer Support to translate priorities into actionable plans, coach staff, and serve as a trusted advisor to customers and