Senior Partner Success Leader | Cloud Growth & Enablement

Pax8, Inc.; Northern (KY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical, Dental & Vision Coverage

Employee Assistance Program (EAP)

Employer-Paid Life, AD&D, Short-Term &

Long-Term Disability Insurance

Flexible Open PTO

Paid Sick Leave

Paid Parental Leave

RTD EcoPass (Colorado-based employees)

Job summary

Pax8 is seeking a Manager of Customer Success in the United States to lead a team of Partner Success Managers, driving proactive engagement, retention, and growth for our partner ecosystem.

You will coach, set metrics, manage escalations, and align with Sales, Support, and Product to optimize outcomes. This high-growth role emphasizes learning, transparency, and continuous improvement in a dynamic cloud marketplace.

Qualifications

• Experience leading customer success or partner success teams.
• Proven ability to improve retention, engagement, and outcomes.
• Experience with SaaS, cloud, or marketplace partner programs.

Responsibilities

• Lead and coach a team of Partner Success Managers to deliver exceptional partner outcomes.
• Identify risks and opportunities via health metrics and performance data; drive retention.
• Drive adoption and growth through scalable CS programs and cross-functional collaboration.
• Improve processes with Sales, Support, and Product to optimize outcomes.

Skills

Leadership

Customer Success

Partner Success

Post-Sales Relationships

SaaS

Analytics

Tools

CRM systems

Reporting tools

Data analytics tools

Job description

Pax8 is seeking a Manager of Customer Success in the United States to lead a team of Partner Success Managers, driving proactive engagement, retention, and growth for our partner ecosystem.

You will coach, set metrics, manage escalations, and align with Sales, Support, and Product to optimize outcomes. This high-growth role emphasizes learning, transparency, and continuous improvement in a dynamic cloud marketplace.