APAC Partner Success Lead

Pax8, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Wellbeing programs

Financial support

Job summary

Pax8, Inc. is seeking a Partner Success Manager to shape and scale our Partner Success function across APAC. You will be a trusted advisor to high-value partners, drive retention, and lead initiatives to maximize value from Pax8 solutions.

You’ll collaborate with Sales, Support, Operations, and Vendors to deliver outcomes, manage risks, and guide strategic programs for rapid growth in the region.

Qualifications

• Proven experience in Partner Success, Customer Success, or related roles.
• Strong relationship-building and collaboration across stakeholders.
• Ability to solve complex problems and navigate ambiguity.
• Experience in SaaS, cloud, channel or MSP ecosystems.
• Data-driven mindset with ability to translate insights into actions.
• Proactive, partner-first approach with strong communication.

Responsibilities

• Champion Partner Success — act as trusted advisor, anticipating partner needs and driving satisfaction, retention, and advocacy.
• Drive Strategic Outcomes — guide partners to maximise Pax8 value through insights, best practices, and enablement.
• Lead Through Collaboration — work cross-functionally with Sales, Support, Operations, and Vendor teams to deliver seamless outcomes.
• Own Complex Challenges — identify risk signals early and coordinate swift resolution of escalations and operational challenges.
• Support Major Initiatives — play a key role in onboarding, migration, and strategic programmes for high-value partners.
• Leverage Data & Insights — use partner health metrics to prioritise actions, improve engagement, and inform business strategy.

Skills

Partner Success

Customer Success

Account Mgmt

Relationship Building

Problem Solving

Data-Driven

SaaS Cloud

Job description

Pax8, Inc. is seeking a Partner Success Manager to shape and scale our Partner Success function across APAC. You will be a trusted advisor to high-value partners, drive retention, and lead initiatives to maximize value from Pax8 solutions.

You’ll collaborate with Sales, Support, Operations, and Vendors to deliver outcomes, manage risks, and guide strategic programs for rapid growth in the region.