Partner Success Leader - Education Programs & Delivery

Pearson; Jackson (MS); On-site; USD 90,000 - 120,000; Full time

Job summary

Pearson is seeking a Manager, Partner Success to lead a team delivering engagement and support to state, district, and school partners throughout the assessment lifecycle. This role focuses on readiness, adoption, training, issue resolution, and ongoing relationship management to ensure customer success and program performance.

The ideal candidate will demonstrate strong program management, leadership, and customer-facing capabilities, with a track record of developing high-performing teams and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years leading customer-facing programs and partner success or related functions.
• Proven ability to influence and collaborate across multiple functions.
• Strong program and project management skills with budgets and schedules.
• Excellent communication, facilitation, negotiation, and presentation skills.
• Experience forecasting and managing financial performance and margins.

Responsibilities

• Build and maintain strong relationships with state, district, and school partners.
• Lead customer readiness, implementation, training, and adoption planning.
• Monitor customer satisfaction and implement strategies to improve outcomes.
• Oversee program schedules, risks, budgets, and milestones.
• Lead forecasting, planning, and business reviews related to assigned programs.
• Manage program financials to meet revenue and margin plans.

Skills

Program management

Communication skills

Relationship management

Leadership

Education

Bachelor's degree or equivalent

Job description

Pearson is seeking a Manager, Partner Success to lead a team delivering engagement and support to state, district, and school partners throughout the assessment lifecycle. This role focuses on readiness, adoption, training, issue resolution, and ongoing relationship management to ensure customer success and program performance.

The ideal candidate will demonstrate strong program management, leadership, and customer-facing capabilities, with a track record of developing high-performing teams and