Senior Partner Manager - Vendor Operations (Remote)

Affirm, Inc.; Oregon; Hybrid; USD 146,000 - 225,000; Full time

Benefits offered by this job

Remote-first

Health coverage

Tech stipends

ESPP plan

Job summary

Affirm, Inc. seeks a Senior Partner Manager to lead performance and transformation across a global BPO vendor network. You will drive vendor excellence, customer satisfaction, and scale, while shaping long-term vendor strategy and leading large cross-functional initiatives.

The role requires senior leadership with strong analytical judgment, experience managing large vendor networks, and collaboration across Operations, Risk, Compliance, and Product. Remote-first with flexibility.

Qualifications

• 8+ years of expertise in vendor/BPO management, operations, or related fields.
• Strong analytical background with ability to define questions and build tools.
• Proven ability to drive vendor accountability through scorecards and governance.
• Track record of leading large, cross-functional programs with measurable impact.

Responsibilities

• Own vendor performance, including customer experience, service levels, compliance, and QA outcomes.
• Lead executive-level vendor governance (e.g. QBRs, escalations).
• Define operational strategies for horizontal services across the vendor network.
• Partner with Business Analyst to shape metrics and dashboards to run the business.
• Use data to diagnose performance gaps, validate trends, and prioritize interventions.
• Run ad-hoc analyses and scenario modeling to support rapid decisions.
• Translate vendor insights into cross-functional actions to improve customer experience and compliance.
• Act as senior escalation point for systemic issues.
• Drive key initiatives like product/process rollouts and vendor migrations.
• Design and execute structured change programs with vendor readiness.

Skills

Vendor management

Analytical thinking

Cross-functional leadership

Executive communication

Data-driven decision making

Job description

Affirm, Inc. seeks a Senior Partner Manager to lead performance and transformation across a global BPO vendor network. You will drive vendor excellence, customer satisfaction, and scale, while shaping long-term vendor strategy and leading large cross-functional initiatives.

The role requires senior leadership with strong analytical judgment, experience managing large vendor networks, and collaboration across Operations, Risk, Compliance, and Product. Remote-first with flexibility.