Senior Partner Enablement & Success Lead

Everlaw; Oakland (CA); Hybrid; USD 183,000 - 231,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid vacation

Hybrid work model

Learning & development

Home internet stipend

Desk setup stipend

Catered lunch

Job summary

Everlaw in Oakland, CA seeks a Sr. Partner Onboarding & Success Manager to build and scale the partner enablement engine, turning signed partners into capable allies who transact and support customers. You own the end-to-end readiness journey across BD, Solutions Architecture, Implementation, and Support.

This full-time, exempt role offers a hybrid schedule (in office M/W/Th; remote Tue/Fr). You’ll lead onboarding tracks, guide partners through setup and processes, measure milestones, and

Qualifications

• 8+ years of experience in partner onboarding, technical customer success, or similar.
• Experience guiding external organizations through complex software platforms.
• Strong communication skills with varied technical depth.
• Cross-functional coordination across Sales, Support, Solutions Engineering and Product.
• Diagnostic approach to identify blockers and route them effectively.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Own the post-signature partner onboarding and readiness journey with cross-functional alignment.
• Build structured readiness tracks for different partner types.
• Guide partners through operational steps including setup and orders.
• Serve as trusted advisor with clear escalation paths.
• Track milestones and documentation for seamless transitions.
• Identify friction and provide actionable feedback to product and process owners.

Skills

Partner onboarding

Technical customer success

Cross-functional coordination

Clear communication

Problem solving

B2B technology experience

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Job description

Everlaw in Oakland, CA seeks a Sr. Partner Onboarding & Success Manager to build and scale the partner enablement engine, turning signed partners into capable allies who transact and support customers. You own the end-to-end readiness journey across BD, Solutions Architecture, Implementation, and Support.

This full-time, exempt role offers a hybrid schedule (in office M/W/Th; remote Tue/Fr). You’ll lead onboarding tracks, guide partners through setup and processes, measure milestones, and