Senior Partner Onboarding & Success Leader

Everlaw; Oakland (CA); On-site; USD 183,000 - 231,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Hybrid work environment

Paid parental leave

401(k) with company matching up to 4%

Vacation and paid holidays

Job summary

Everlaw is hiring a Senior Partner Onboarding Lead in Oakland to own the post-signature onboarding and readiness journey. You will coordinate with BD, Implementation, Solutions Architecture, Support, and Account Managers to build tailored readiness tracks for resellers, MSPs, and service providers.

You will guide partners through setup, data ingestion, orders, and opportunity registrations, track milestones, and surface friction for internal product and process teams to improve the partner

Qualifications

• Candidates have 8+ years in partner onboarding, technical customer success, implementation coordination, or partner success in B2B tech.
• Ability to guide external orgs through complex software platforms, building internal capability to use, support, and sell technical products.
• Strong communication skills with experience explaining technical workflows to users of varying depth.

Responsibilities

• Own the post-signature partner onboarding and readiness journey, coordinating cross-functionally with BD, Implementation, Solutions Architecture, Support, and Account Managers.
• Build structured readiness tracks—technical setup, onboarding workflows, sales process execution, and enablement for distinct partner types.
• Guide partners through operational steps: create organizations, ingest data, submit orders, and register opportunities.
• Track onboarding milestones, partner capability demonstrations, and friction points with documentation and handoffs.

Skills

Partner onboarding

Technical customer success

Implementation coordination

Cross-functional coordination

Diagnostic problem-solving

Tools

Salesforce

Partner portals

Job description

Everlaw is hiring a Senior Partner Onboarding Lead in Oakland to own the post-signature onboarding and readiness journey. You will coordinate with BD, Implementation, Solutions Architecture, Support, and Account Managers to build tailored readiness tracks for resellers, MSPs, and service providers.

You will guide partners through setup, data ingestion, orders, and opportunity registrations, track milestones, and surface friction for internal product and process teams to improve the partner