Customer Success Manager I — LegalTech & AI Growth

Speedrun Talent Network; New York (NY); Hybrid; USD 116,000 - 148,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match up to 4%

Hybrid work schedule

Paid time off: 17 vacation days, 11 US

Learning & development stipend

Home internet reimbursement

Catered lunch and snacks

Job summary

Everlaw is seeking a Customer Success professional to partner with plaintiff U.S. law firms, driving adoption, retention, and account growth of our platform, including generative AI capabilities.

The role is full-time and exempt, based in New York City or Oakland with a hybrid schedule (in office M/W/Th; WFH Tue/Fri). You’ll build strategic account plans and guide customers to measurable outcomes.

Qualifications

• At least 4 years of customer success experience managing large mid-market and enterprise accounts in SaaS.
• Act as strategic advisor and change management partner using workflow expertise.
• Navigate complex client organizations with executive presence.
• Strong written, verbal, and presentation communication skills.
• Authorized to work in the United States; no visa sponsorship provided.

Responsibilities

• Own retention and growth across your book of business, driving renewals and expansion.
• Build multi-threaded relationships with law firm stakeholders and executives.
• Conduct regular check-ins, strategic reviews, and product demos focused on usage data and impact.
• Teach customers how to use platform features and AI capabilities effectively.
• Identify retention risks and collaborate with Sales, Education, Product, and Support.
• Share customer feedback and contribute to continuous CS team improvement.

Skills

Customer success

Strategic advisor

Executive presence

Relationship management

Communication skills

Job description

Everlaw is seeking a Customer Success professional to partner with plaintiff U.S. law firms, driving adoption, retention, and account growth of our platform, including generative AI capabilities.

The role is full-time and exempt, based in New York City or Oakland with a hybrid schedule (in office M/W/Th; WFH Tue/Fri). You’ll build strategic account plans and guide customers to measurable outcomes.