Remote Partner Success & Growth Lead

Swyft Filings, LLC; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

360 Legal is seeking a Partner Success Manager to launch, manage, and grow strategic partnerships across Beacon Nonprofit, SnapMailbox, and 360 Legal Forms. This remote US-based role collaborates with Product, Engineering, Operations, Marketing, Sales, and other teams to onboard and position partners for long-term success.

After launch, you’ll monitor performance, identify revenue opportunities, and expand partnerships across products.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Business Administration, or a related field preferred.
• Two or more years of experience in partnerships, account management, customer success, partner success, implementation, or a related B2B role.
• Experience managing business relationships through implementation, launch, and ongoing account management.
• Strong project management skills with the ability to coordinate multiple stakeholders, priorities, and timelines.
• Experience with B2B SaaS, technology, legal, financial, compliance, nonprofit, or professional services solutions preferred.
• Proficiency with CRM and account management platforms such as HubSpot or similar tools.

Responsibilities

• Take ownership of newly signed partnerships following the sales handoff and lead partners through onboarding, implementation, activation, and go-live.
• Develop and manage partner launch plans, timelines, milestones, dependencies, and deliverables.
• Coordinate with Product, Engineering, Operations, Marketing, Sales, and other internal teams to support successful partner launches.
• Serve as the primary point of contact for assigned partners and maintain strong, productive relationships.
• Monitor partner performance, engagement, utilization, customer acquisition, and revenue.
• Conduct regular partner check-ins and business reviews with partners to discuss performance, opportunities, challenges, and next steps.
• Identify and pursue opportunities to increase partner adoption, revenue, and penetration across Beacon Nonprofit, SnapMailbox, and 360 Legal Forms.
• Proactively identify implementation or account risks and coordinate internal resources to resolve issues.
• Gather partner feedback and share product needs, operational insights, and growth opportunities with internal teams.
• Maintain accurate partner activity, implementation status, performance, opportunities, and next steps in HubSpot CRM.
• Help develop scalable processes for partner onboarding, activation, account management, and growth.

Skills

Partnerships

Account Management

Customer Success

Project Management

Relationship Management

Cross-functional Collaboration

Data Analysis

Education

Bachelor's degree in Business, Marketing, Communications, Business Administration, or a related field

Tools

HubSpot CRM

Job description

360 Legal is seeking a Partner Success Manager to launch, manage, and grow strategic partnerships across Beacon Nonprofit, SnapMailbox, and 360 Legal Forms. This remote US-based role collaborates with Product, Engineering, Operations, Marketing, Sales, and other teams to onboard and position partners for long-term success.

After launch, you’ll monitor performance, identify revenue opportunities, and expand partnerships across products.