Senior Partner Alliances Operations Analyst (Remote)

CrowdStrike Holdings, Inc.; Sunnyvale (CA); Hybride; USD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

Bonus potential

Remote-friendly workplace

Résumé du poste

CrowdStrike Holdings, Inc. is seeking a Senior Partner/Alliances Business Operations Analyst to drive strategic planning and systems enhancements across our Partner/GTM initiatives. This global role focuses on optimizing the Partner Experience with scalable automation and cross-functional collaboration.

The ideal candidate will manage roadmaps, governance, and KPIs while partnering with Sales, IT, and Finance in a fast-paced SaaS environment, with remote West Coast flexibility.

Qualifications

• 5+ years of Channel/Partner Program/Operations experience.
• Extensive Salesforce expertise.
• Experience with fast-growing SaaS environments.
• Bachelor's degree preferred.

Responsabilités

• Develop and maintain strategic roadmap for Partner capabilities enhancements.
• Drive Partner Capabilities system roadmap evolution to support strategic objectives.
• Align with Go-to-Market teams on business priorities and policy implementation.
• Gather business requirements for new enhancements and initiatives.
• Serve as primary subject matter expert for Partner capabilities.
• Manage system improvement lifecycle from discovery to implementation with stakeholder alignment.
• Implement data governance processes to ensure system performance and data integrity.
• Establish KPIs (adoption rates, SLAs, support metrics) to identify optimization opportunities.
• Troubleshoot and resolve system defects and technical issues.
• Monitor system workflows to ensure stability and optimal performance.
• Create and maintain comprehensive system documentation and logical workflows.
• Coordinate cross-functional documentation of processes and Partner integration workflows.
• Collaborate with IT on requirements, documentation, user stories, testing, and training.
• Lead change management, including training materials and transition documentation.

Connaissances

Salesforce expertise

Partner program ops

Analytics

Project management

Formation

Bachelor's degree

Outils

Salesforce

Google Workspace

Excel

Tableau

Description du poste

CrowdStrike Holdings, Inc. is seeking a Senior Partner/Alliances Business Operations Analyst to drive strategic planning and systems enhancements across our Partner/GTM initiatives. This global role focuses on optimizing the Partner Experience with scalable automation and cross-functional collaboration.

The ideal candidate will manage roadmaps, governance, and KPIs while partnering with Sales, IT, and Finance in a fast-paced SaaS environment, with remote West Coast flexibility.