Senior Parking Operations Supervisor

Norfolk State University; United States; On-site; USD 58,000 - 63,000; Full time

Job summary

Norfolk State University seeks a Parking Supervisor to oversee daily parking operations, staff management, and customer service. You will coordinate permits, enforcement, and special events while maintaining compliance with university policies.

You will collaborate with Police, Athletics, Facilities, and other departments, ensuring accurate reporting, budgeting, and timely communication. Overtime and event shifts are required; a proactive, people-focused leader is essential.

Qualifications

• 3–5 years of progressive experience in parking services, transportation, campus operations, public safety, or a related field.
• Supervisory experience, including hiring, training, scheduling, evaluating performance, and coaching employees.
• Experience managing daily parking operations, including permit programs, parking enforcement, and special event parking.
• Experience coordinating large-scale events, including traffic control, parking logistics, and staffing plans.
• Experience handling customer service issues, appeals, complaints, and conflict resolution professionally.
• Experience preparing reports, maintaining records, and analyzing parking data to improve operations.
• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Reviews daily activity and escalates significant incidents, staffing shortages, or policy issues to the Parking Director.
• Assist the Parking Compliance Officer during shift shortages.
• Communicates work expectations and monitors attendance, performance, and service quality; provides coaching and feedback; documents supervision and performance matters.
• Responds to routine parking inquiries and complaints with professionalism and adherence to University policy.
• Assists with permits, citations, payroll deduction, event requests, and account issues for students, employees, visitors, and departments.
• Coordinates appeal records and committee support; ensures timely decisions and communicates notices and reports with minimal errors.
• Assists with department purchasing, budget monitoring, receivables, payroll/timekeeping, permit inventory, and reconciliation; submits complete supporting documentation; guards permits and equipment.
• Plans and executes parking and traffic operations for athletics, conferences, move-in, commencement, and other events; coordinates with University Police and partners; provides after-action information.

Skills

Supervisory experience

Organizational skills

Communication skills

Leadership

Decision making

Problem solving

Tools

Microsoft Office Suite

Job description

Norfolk State University seeks a Parking Supervisor to oversee daily parking operations, staff management, and customer service. You will coordinate permits, enforcement, and special events while maintaining compliance with university policies.

You will collaborate with Police, Athletics, Facilities, and other departments, ensuring accurate reporting, budgeting, and timely communication. Overtime and event shifts are required; a proactive, people-focused leader is essential.